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Questions & Answers

About

Two Degrees are a Melbourne based creative studio with a passion for creating unique, Australian, hand crafted projects.

Shipping
How long does it take for items to arrive?

Order are dispatched via Australia Post, Express Post and should be received in 2-3 Business days. International orders usually take 2-4 weeks dependent on destination and customs processing.

How much does shipping cost?

We have a flat rate for shipping a single item in Australia which is $10.00, if you purchase more then 1 item shipping is free. International shipping is $25.00 for a single item, if you purchase more then 1 item shipping is $10.00.

Do you ship internationally?

WYes, we ship to almost every country around the world.

Returns
What is your return policy?

Our products are made with care and to the highest quality. Our goal is 100% customer satisfaction. Our items are made by hand, often from reclaimed materials, and imperfections are part of nature. Each item is unique. In general, unused items can be exchanged within 7 days of delivery. Please include a copy of the invoice that was sent with your original purchase. If a product is defective, it may be exchanged for a new product which will be shipped to you at no additional charge.  If you have further questions please contact us. Returns should be mailed to:TwoDegrees, PO Box 40 Fairfield, Melbourne, Victoria. 3078 Australia.

Further Questions?

For additional information about our products please use the contact form or email info[at]twodegrees[dot]net[dot]au.

What forms of payment do you accept?

We gladly accept Visa, MasterCard, American Express, Discover, or regular account payments all through PayPal.

PayPal
How secure is this store?

This store uses PayPal for payments, and PayPal automatically encrypts your confidential information in transit from your computer to ours using the Secure Sockets Layer protocol (SSL) with an encryption key length of 128-bits (the highest level commercially available).

Do I need a PayPal account to purchase from this store?

No, you are not required to have a PayPal account to purchase from this store. Although if you already have a PayPal account you may use it.